Does the world really need another recruitment agency? - eSuite

Does the world really need another recruitment agency?

To be honest, no. Just like seltzers, Kardashian siblings and buy now pay later start ups, the world could get by without another recruitment agency.

But we do have an eCommerce talent problem in Australia.

Nathan first realised this two years ago when he started his eCommerce strategy consultancy, 12HIGH. He would often get called in for an initial chat with CEO’s and founders who felt that their technology or marketing needed a major overhaul. He’d leave with a talent brief. Before the first whiteboard marker was picked up, it was usually obvious that it wasn’t a technology or marketing problem that needed immediate priority – it was people. Whether this was getting the right capabilities in, the right structure for teams or a the right processes in place. Most of the time, it wasn’t marketing or technology holding these eCommerce businesses back, it was their people set up.

At the same time, Emily was helping SAAS, marketing and technology businesses attract the best talent from all over Australia. Most of the time, there were natural industry and skill fits which gave confidence in the made the match-making process. The area where there was often a blur was eCommerce. New roles in eCom often straddled a unique fit between marketing, technology and retail operations. They didn’t always fit into one bucket. But what was happening was that eCommerce talent was falling to recruiters on the edges of eCom who didn’t truly understand the intricacies of the industry. And hey, we all know retailers are a special breed.

Enter 2020.

Online shopping booms. Emerging online businesses boom and hang on to keep up. Traditional retail businesses ramp up their eCommerce capabilities at a pace we have not seen before. The talent market is instantly upended with mass redundancies, restructured teams and new ways of working. Finding and nurturing great eCommerce talent has never been so important.

And that’s what eSuite is here to help with. We know eCommerce and we know people. Whether this be working with your senior team to define the right team structure, isolate specific capabilities required to turn that unicorn dream into a real person or bring the right people with your eCommerce business, we’re here to help. Our mission is to connect eCommerce talent to help our candidates, our clients and our communities fulfil their growth ambitions.

And we don’t throw community in there lightly. For both Nathan and Emily, it is so important that we make a difference. We acknowledge that operating a business in Australia comes at the expense of our environmental footprint, and with the ease of generational privilege. As such, we pledge 10% of our revenue to the re-empowerment of Indigenous Australians via the National Centre of Indigenous Excellence and Australian environmental conservation via 1% for the Planet.

So no, the world doesn’t need another recruitment agency. But there’s never been a more important and exciting time for eCommerce businesses and eCommerce talent. And at the heart of it all is people.

We can’t wait to grow with you.

Author avatar
Nathan Bush
Nathan is a director at eSuite. He is an eCommerce strategist who has operated in the retail trenches as well as being a consultant and agency partner. Nathan has been named Top 50 People in eCommerce four years in a row and hosts the Add To Cart podcast.
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